Professional Experience

  1. Product Documentation Associate

    3B Scientific Europe KFT.

    Responsibilities include:

    • Creating, modifying, and updating the company’s local and international production instructions in German, translating them into Hungarian for production in Hungary, and collaborating with the relevant partner departments to ensure these processes are effectively implemented.
    • I’ve gained knowledge in documenting production instructions for manufactured products, including extensive use of SAP HANA system, SharePoint, Word and Photoshop. My responsibilities include taking photos of products, tooling, tools, and manufacturing processes, as well as working with Bill of Materials (BOM).
    • My work must take into account different manufacturing technologies and tooling so that documentation accurately reflects the manufacturing processes.
  2. German Speaking Customer Service Representative

    Nu Skin Eastern Europe KFT.

    Responsibilities include:

    • German language support for the company’s distributors and customers via phone and other channels.
    • Order processing related support, website usage support, customer user ID management, product related support.
    • Use of Salesforce and SAP during the work.
  3. People Support Specialist

    Roche Szolgáltató (Európa) KFT.

    Responsibilities include:

    • Provide basic HR People&Culture support to company employees and other departments via telephone and other communication channels.
    • I have mastered the basics of this new profession. I learned about the different aspects of HR and had the opportunity to gather experience in this new field.
    • I learned how Workday works, I broadened my knowledge of SAP and ServiceNow.
  4. RDM Specialist

    CPL IS – Covalen (CPL JOBS KFT.)

    Responsibilities include:

    • Level 1.5-2 IT support for mainly German users for multiple clients.
    • Desktop support, Windows XP, Windows 7, Windows 10, MS Office, Basic scripting, CLI use, Citrix, Remote OS install with help of SCCM , VDI support, Network support, Software install/removal, User Profile handling, Active Directory user/computer handling, VPN support, Printer support, Thin Client support, Hardware support (laptop, pc, phone), Citrix based special customer environment support mainly from user profile perspective. Ticket management systems: HPSM and ServiceNow.
  5. Customer Service Representative

    Transcom Hungary KFT.

    Responsibilities include:

    • Technical support (website and service usage) for customers of a worldwide known logistics service provider in German and occasionally in English.
    • Website and services support, package submission support, batch import support.
  6. Quality Assurance

    Flap Competence Center KFT.

    Responsibilities include:

    • Quality Assurance staff member. Incoming goods inspection, general quality tasks, first sampling, supplier complaint management and supplier development.
    • A closer look at the technologies involved in the production of furniture rails, in the fields of metalworking, plastic injection moulding, zamak casting and galvanising.
    • Participation in manufacturing quality project tasks.
  7. Quality Management Representative SQA

    Zollner Elektronik AG

    Responsibilities include:

    • My responsibilities included SQA activities. I was responsible for the quality of the products of specific suppliers and my main task was the complaints of their faulty products. In my work here I liaised with suppliers in Germany, England, the Netherlands and other countries and tried to ensure a smooth and faultless supply of material to production in case of complaints about their quality.
    • Got to learn SAP (MB51, MMBE, QM02, VL02N, etc.), gained knowledge of Lotus Notes. I learned here about measuring and manufacturing technology for complex components in the fields of electronics, metalworking and plastic injection moulding, as well as zamak casting and electroplating.
    • I have also acquired my knowledge of logistics and warehousing here, Incoterms and others.
  8. German language e-mail operator

    Transcom Hungary KFT.

    Responsibilities include:

    • Support for German customers in connection with the online marketplace services of a foreign client.
    • Support for the online marketplace website, answering users’ questions and enquiries in writing only.
    • After my basic training, I was selected from the General support team to the Billing team, as a kind of promotion, where I worked until I left.
  9. Shop salesman

    Mr-Top KFT.

    Responsibilities include:

    • Shop sales of fasteners and DIY/professional tools. In addition to direct store sales, I was also involved in inventory management, and I was also in charge of material orders.
    • I have gained knowledge of fasteners, DIY and professional tools and many building and DIY materials here.
    • I also worked as a deputy manager in the later period and was in charge of a large part of the shop’s operations. I learned from several professionals during my sales activities and was able to successfully offer the different professionals and customers the proper products we offered for sale according to their special needs.
  10. Trained Worker - Preparation, machine maintenance

    ABF Bowdentechnika KFT.

    Responsibilities include:

    • Learned valuable skills in the production of brake and bowden parts, mainly in the field of metal machining. I have gained a lot of experience in stamping and forming of eccentric presses, metal parts (clamps).
    • I have learned all the processes of bowden rope production, from sheet and steel wire machining to bowden sheath extrusion, I have learned to maintain and use the eccentric presses.
    • During my time there, I was promoted to machine maintenance and was asked to take on the responsibility of team leader before I left.
  11. Salesman

    Dunakeszi Barátság street video rental.

    Responsibilities include:

    • Video rental tasks - rental and sale of cassettes on a part-time basis.
    • I was a customer turned to employee, the owner has given me a lot of trust, which I take as a compliment.
  12. Newspaper deliverer, Unified delivery guy

    Magyar Posta Zrt.

    Responsibilities include:

    • Delivering newspapers, collecting subscriptions and collecting subscription fees.
    • After several years of reliable work, I was also deployed as a deputy unified delivery guy and later offered this fixed job.

Education

  1. Automotive

    Gárdonyi Géza Skilled Worker and Middle school
    Graduated as automobile electrician
Skills & Hobbies
Technical Skills
Operating Systems Windows Linux
Virtualisation Docker
Active Directory
ERP Systems Baan SAP
HR Systems SAP Workday
CRM Systems Salesforce
Ticketing Systems ServiceNow HPSM
IT basic networking DNS domains etc.
Professional Skills
Quality Assurance - SQA Claim management, Incoming goods inspection
Customer Support - IT and not IT related
Shop sales purchasing
Cleaning services
Building and other technical maintenance
Hobbies
Breakdance (Animation break)
Listen to music
Doing all sorts of IT projects and learning
Watching movies
Learning from various podcasts like Diary of a CEO and many others about life, sciences, psychology, technology and lots of other topics…
Awards
Covalen Star of the Month Award
Covalen Teamlead - Dóra Nagy, János Gábor Grenitzer ∙ April 2017
Two-time Star of the Month team-level recognition, multiple Covalen Value Champion honorary nominations from my peers and superiors. Consistently 100% Case and previously Call Quality results.
Feedback from a customer regarding IT support
Steffen Thum - Director Commerzbank Ulm ∙ January 2019
Hello OS Delivery Team, Thank you for asking. Everything is working as hoped on my computer - the solution yesterday worked. The colleague was very friendly and professional (10 out of 10 points!:-)) Best regards
Former Team Lead commendation
Former Covalen Teamlead - János Gábor Grenitzer ∙ February 2024
This compliment warmed my heart, it meant a lot coming from my former Team Lead, who is a good friend - “I’m sure it will go smoothly, with your attention and care and work ethic you’ll get the hang of it in no time! Just give yourself time and don’t be too critical of yourself. You are extremely good!”
Neighbour’s words of appreciation for my work in the condominium
Neighbor, a resident of our condominium ∙ February 2024
I would like to thank you for your “fantastic” work and activity for the building. Hats off to you and the house really owes you a debt of gratitude. I have never known a person so precise, thorough and attentive to every detail in the public interest. Good luck in your future endeavors.
Language skills
98%
English
100%
German
100%
Hungarian